Visitor
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2 Messages
Is this a scam?
I called this customer service's phone number [Edited: "Personal Information"] to activate the service since I just moved into a new apartment. The caller asked me my address and phone number and then transferred to the phone number [Edited: "Personal Information"] since she cannot activate the service for me. The next person asked me my Xfinity account number and then after that I got a text saying "Your Xfinity code is ...". She asked me to share the code. Then, she said she logged into my account and started activating the service. However, for some reasons, I was not able to log into my account during the time she logged in. Also she asked me if she could create a new wifi name and password so I could use it to access to the internet. Is it a normal process for the customer representative to ask for the Xfinity account number and Xfinity code to login to the customer's account? Some people online said [Edited: "Personal Information"] is not a legit Xfinity number. So, I'm wondering if that's the case or not. And, if that's the case, what I should do with it?
Accepted Solution
XfinityAmandaB
Official Employee
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2.5K Messages
3 years ago
@user_650bf2 Thank you so much for your post and for helping with the process of setting up an account. Our normal customer service phone number 1-800-Xfinity which would be 1-800-934-6489, 888 is also a toll-free number, but they are not interchangeable. With that said we do send a one-time use code as a text message or an email to verify we are speaking with the correct person on the account after we gather your name and address. That would be the same process I would follow if you were to reach out in private. I would first ask for your name and the address for your account and once I was able to locate your account I would fully authorize the account with you by sending the one-time use code. As for the activation process that is all done through the online account or your Xfinity app. If you are not able to complete the activation on your end after we fully authorize the account with you, we do have tools that allow us to utilize your online access for you to complete the process. I do hope that information helps!
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XfinityAmandaB
Official Employee
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2.5K Messages
3 years ago
@user_650bf2 Of course! I definitely understand the concern but from the description of the process, they went through with you and the number you reached out to initially it sounds like you were speaking to us, and you have nothing to worry about. Let me know if you have any other issues, questions, or concerns with your new services we are here to help to make sure you have all the information you need!
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