Is this a scam call?

I received a call saying “Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualify for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day…”

Responses

Accepted Solution

XfinityJohnG

Official Employee

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1.7K Messages

2 years ago

Thank you very much for reaching out to us here. We have seen a great number of those calls being made. They are not authentic. Any call from us would have either an 800 or 866 prefix. You can report that call to our security team at the https://internetsecurity.xfinity.com/help/report-abuse/ site and have them investigate the origin.

0

Again

Expert

•

31.5K Messages

2 years ago

@user_73f27a

Have you gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill? If so, the FTC is well aware of this scam. If you get a call like this you can report it to https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

0

Customer Service

user_73f27a

Is this a scam call?

XfinityJohnG

Again

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