Visitor
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1 Message
Is this a legit offer through secure link from an agent?
May I know if you would like to go ahead and get the new iPad?
Yes I would like to get it
That sounds good :)
10:33 pm
I will now send you a secure link where we will need your help to verify account credentials and identification, check eligibility, and reduce fraud. The link will ask for your SSN and DOB, which will be masked through the secure link. Please let me know once you have completed the form.
10:33 pm
Your personalized secure data link is [Edited: "Personal Information"]
[Edited: "Personal Information - Chat Transcript"]
XfinityChelseaB
Official Employee
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2K Messages
22 hours ago
Hello @user_59btjk, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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