Visitor
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4 Messages
Is there an Xfinity customer service email address?
I receive 2 emails per day saying that I need to confirm my cell phone number. Its the right number, its Canadian with Rogers as provider and its the only one I have. I went to a store to ask to fix it, very helpful lady (Sarcasm) told me to delete the emails when they come in... Xfinity system does not seem to be able to communicate with a Canadian cell. It should not cost Xfinity more to TXT to me and my package with Rogers is borderless unlimited so it won't cost me anything either. Please can someone fix it and stop these annoying emails from coming twice a day. Dont want to block Xfinity, I am a client and I pay my bills.
XfinityMarcus
Official Employee
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1.6K Messages
1 day ago
user_2jtt38 thank you for using the Xfinity Community Forums page to reach out today. I understand that you are trying to stop email alerts from appearing, and you are unable to confirm your cellular number due to it being Canadian. I would like to check what we can do regarding your account alerts. To get started, please send me a direct message with your full name and complete service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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Again
Expert
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31.8K Messages
1 day ago
@user_2jtt38
In the upper right corner where your avatar is.
And send to Xfinity Support
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