Contributor
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53 Messages
Is there an internet outage in my area of Richmond VA?
My internet went out at about 11am this morning. Our tv's are working, but we do not have internet connection to router, devices, or Xfinity home phone. The Xfinity status center states that everything is working. Can some let me know what is going on? Thanks in advance for your help.
Accepted Solution
yankees0001
Contributor
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53 Messages
11 months ago
Problem solved modem died and would not reset. Ran to the Xfinity store and got a new modem.
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EG
Expert
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110.2K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.9K Messages
11 months ago
Hello, @yankees0001. I appreciate you making us aware your internet service isn't working via Forums. Have you by any chance checked the Xfinity app to see if there are any service interruptions reported in your area?
Also, may I please have your first and last name including your full service address?
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yankees0001
Contributor
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53 Messages
11 months ago
Thank you for your response, I have checked using the app. The message I get is "cannot connect to your device". I also checked via the status map and it is not showing an outage.
(edited)
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