Is there a schedule for service outages?

I work from home so when Internet is down I'm stuck. This happened multiple days this week.

Is there a way I can know when service will be done in my neighborhood ahead of time so I can make proper arrangements?

Responses

Oldest First

Selected Oldest First

EG

Expert

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117.4K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityMartyR

Official Employee

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3.1K Messages

7 hours ago

user_53hcy6 We do appreciate you reaching out. You can always check the Xfinity app or Xfinity Status Center for service interruptions. You can also get service interruption alerts sent directly to you - add your phone number to receive SMS messages.

You may want to consider adding on Xfinity Pro to your internet service as a backup plan. In an unexpected network interruption you can connect to a cellular 4G LTE backup signal on the Xfinity Pro WiFi Extender.

0

Customer Service

user_53hcy6

Is there a schedule for service outages?

EG

XfinityMartyR

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