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Parrothead1809
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Thursday, January 1st, 2026 9:36 PM

Is the Alabama/Indiana Game Available in 4K?

It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? 

-PH

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16 minutes ago

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XfinityMartyR

Official Employee

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2.8K Messages

4 hours ago

 

Parrothead1809 Thanks for reaching out! Do you see any error codes, or messages when you try to access the game in 4K?

 

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homerdog_99

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25 Messages

Says subscription required.  There are other posts on this issue. 

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4 hours ago

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hwkn

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125 Messages

I see the same thing..,,,can Xfinity please turn the 4K on…..thanks.

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4 hours ago

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XfinityShawn

Official Employee

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2.1K Messages

@hwkn  Are you seeing the same "subscription required" messaged as well? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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hwkn

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125 Messages

Yes I am seeing the same exact thing.

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4 hours ago

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huskycentral

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2 Messages

I am having the same problem

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4 hours ago

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justinh90

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3 Messages

4 hours ago

Mine says:

"Sorry, we're having some trouble. We're sorry. This program is not available to watch at the moment."

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huskycentral

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2 Messages

my former message about not having a subscription has now changed to the "Sorry we are having trouble" now

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4 hours ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

Oh, no! I'm sorry to hear that you are experiencing that error @justinh90. Are you experiencing this error on all channels or just a specific channel? Have you also tried restarting your box?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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XfinityMatthew

Official Employee

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1.2K Messages

How are you trying to access the game. Through ESPN's app or our Xfinity Stream?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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SQUIDWARD360

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5 Messages

@XfinityMatthew​ everyone is using their Xfinity box and not a streaming app

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4 hours ago

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XfinityThomasA

Official Employee

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3.1K Messages

 

SQUIDWARD360 - Thank you for reporting this issue. Our team can help. Are you receiveig an error code or message?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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homerdog_99

Contributor

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25 Messages

3 hours ago

Same here.  Game not showing up now.  On live chat with an agent trying to figure out the issue. 

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homerdog_99

Contributor

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25 Messages

Just was told issue is fixed and should see game on 4k in about 20-30 minutes. Also just found out Comcast raised my bill again.  Nice to find that out when paying for 4k and game not available. 

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3 hours ago

user_aotkjf

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1 Message

@homerdog_99​ does anyone see it yet?

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2 hours ago

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XfinityAlfonso

Official Employee

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2.2K Messages

 

user_aotkjf when bringing this up in the channel guide, and moving to the 4K channel stream, are you seeing any error messages or codes? Or will it just default to the HD version? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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homerdog_99

Contributor

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25 Messages

Why does Comcast keep asking the same question about error code.  No error code, game not even showing up on menu now. 

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2 hours ago

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hwkn

Contributor

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125 Messages

Seems like Xfinity gave up on getting the game in 4K at all might as well watch the game on the app in 1080p.

(edited)

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2 hours ago

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BIslander

Problem Solver

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564 Messages

2 hours ago

35 minutes since that post.   No 4K yet nearing end of 3rd quarter.

Game about over.   Never got 4K.

(edited)

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