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Parrothead1809
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Thursday, January 1st, 2026 9:36 PM

Is the Alabama/Indiana Game Available in 4K?

It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? 

-PH

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3 hours ago

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XfinityMartyR

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2.8K Messages

18 hours ago

 

Parrothead1809 Thanks for reaching out! Do you see any error codes, or messages when you try to access the game in 4K?

 

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justinh90

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3 Messages

18 hours ago

Mine says:

"Sorry, we're having some trouble. We're sorry. This program is not available to watch at the moment."

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huskycentral

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2 Messages

my former message about not having a subscription has now changed to the "Sorry we are having trouble" now

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18 hours ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

Oh, no! I'm sorry to hear that you are experiencing that error @justinh90. Are you experiencing this error on all channels or just a specific channel? Have you also tried restarting your box?

 

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18 hours ago

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XfinityMatthew

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1.2K Messages

How are you trying to access the game. Through ESPN's app or our Xfinity Stream?

I am an Official Xfinity Employee.
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18 hours ago

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SQUIDWARD360

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5 Messages

@XfinityMatthew​ everyone is using their Xfinity box and not a streaming app

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18 hours ago

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XfinityThomasA

Official Employee

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3.1K Messages

 

SQUIDWARD360 - Thank you for reporting this issue. Our team can help. Are you receiveig an error code or message?

 

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18 hours ago

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homerdog_99

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25 Messages

18 hours ago

Same here.  Game not showing up now.  On live chat with an agent trying to figure out the issue. 

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homerdog_99

Contributor

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25 Messages

Just was told issue is fixed and should see game on 4k in about 20-30 minutes. Also just found out Comcast raised my bill again.  Nice to find that out when paying for 4k and game not available. 

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17 hours ago

user_aotkjf

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1 Message

@homerdog_99​ does anyone see it yet?

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17 hours ago

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XfinityAlfonso

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2.2K Messages

 

user_aotkjf when bringing this up in the channel guide, and moving to the 4K channel stream, are you seeing any error messages or codes? Or will it just default to the HD version? 

 

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17 hours ago

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homerdog_99

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25 Messages

Why does Comcast keep asking the same question about error code.  No error code, game not even showing up on menu now. 

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17 hours ago

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hwkn

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125 Messages

Seems like Xfinity gave up on getting the game in 4K at all might as well watch the game on the app in 1080p.

(edited)

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16 hours ago

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BIslander

Problem Solver

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567 Messages

17 hours ago

35 minutes since that post.   No 4K yet nearing end of 3rd quarter.

Game about over.   Never got 4K.

(edited)

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homerdog_99

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25 Messages

I'm supposed to get a text when fixed and I will post here if received before game is over. 

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17 hours ago

homerdog_99

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25 Messages

Just got a text saying issue resolved.  Not even wasting time replying letting them know it's not fixed.  Don't want to deal with another agent trying to sell me services. 

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16 hours ago

XfinityThomasA

Official Employee

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3.1K Messages

 

BIslander - We’re here for you and want to make things right. Could you share a bit more about what you’re experiencing so we can better assist you?

 

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16 hours ago

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XfinityEmilyB

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2.6K Messages

 

homerdog_99 Thank you for keeping us posted. Please respond to that text saying the issue has not been resolved. That is the best path to be connected with our Tier II Advanced Support team, and they will work with you until they find a resolution. 

 

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16 hours ago

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homerdog_99

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25 Messages

Total waste of time since game is over. Tier II already said they had fixed it when they didn't.  Seems like someone at Comcast would have a TV in their building to see what everyone was experiencing. Multiple Comcast employees asking the same questions in multiple threads on the forum.  Comcast needs to do better considering what we pay for service. 

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15 hours ago

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