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Parrothead1809
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Thursday, January 1st, 2026 9:36 PM

Is the Alabama/Indiana Game Available in 4K?

It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? 

-PH

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2 minutes ago

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XfinityMartyR

Official Employee

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2.8K Messages

1 hour ago

 

Parrothead1809 Thanks for reaching out! Do you see any error codes, or messages when you try to access the game in 4K?

 

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homerdog_99

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19 Messages

Says subscription required.  There are other posts on this issue. 

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59 minutes ago

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hwkn

Contributor

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121 Messages

I see the same thing..,,,can Xfinity please turn the 4K on…..thanks.

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56 minutes ago

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XfinityShawn

Official Employee

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2.1K Messages

@hwkn  Are you seeing the same "subscription required" messaged as well? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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50 minutes ago

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hwkn

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121 Messages

Yes I am seeing the same exact thing.

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48 minutes ago

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huskycentral

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2 Messages

I am having the same problem

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40 minutes ago

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justinh90

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3 Messages

38 minutes ago

Mine says:

"Sorry, we're having some trouble. We're sorry. This program is not available to watch at the moment."

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huskycentral

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2 Messages

my former message about not having a subscription has now changed to the "Sorry we are having trouble" now

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36 minutes ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

Oh, no! I'm sorry to hear that you are experiencing that error @justinh90. Are you experiencing this error on all channels or just a specific channel? Have you also tried restarting your box?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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32 minutes ago

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XfinityMatthew

Official Employee

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1.2K Messages

How are you trying to access the game. Through ESPN's app or our Xfinity Stream?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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32 minutes ago

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SQUIDWARD360

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4 Messages

@XfinityMatthew​ everyone is using their Xfinity box and not a streaming app

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28 minutes ago

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XfinityThomasA

Official Employee

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3.1K Messages

 

SQUIDWARD360 - Thank you for reporting this issue. Our team can help. Are you receiveig an error code or message?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 minutes ago

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homerdog_99

Contributor

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19 Messages

21 minutes ago

Same here.  Game not showing up now.  On live chat with an agent trying to figure out the issue. 

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homerdog_99

Contributor

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19 Messages

Just was told issue is fixed and should see game on 4k in about 20-30 minutes. Also just found out Comcast raised my bill again.  Nice to find that out when paying for 4k and game not available. 

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2 minutes ago

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