2 Messages
Is it possible to have two internet plans at the same address?
I just moved to a new apartment and would like to keep my current internet plan. When I went to update my address I got the following notification:
"Another customer has service at your new address, so we have to schedule your installation out at least five days and close your old account the same day you install"
The house is set up for cable internet. Is it possible for us both to keep our current internet plans? Housemates live on the bottom floor, I live on the top. Would be a bummer if I had to cancel mine now as I just paid for the upcoming month a week ago.
XfinityLinda
Official Employee
•
1.8K Messages
1 year ago
Thank you for connecting with us here, @user_cnme24. We would be happy to check to see if we can transfer your current services, and see about adding a second account at your address. Please send us a Direct Message with your name and current service address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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