2 Messages
Is " [Edited]" a legitimate email address from Xfinity/Comcast?
An elderly friend of mine received an email regarding updating their Gateway and it came from " [Edited: "Personal Information"]". The email was forwarded to me and an image is missing from it. I just need to know if it's legitimate or not so I can help them upgrade their equipment, if necessary, or tell them to disregard the email and not to click on anything.
user_zn38oc
2 Messages
7 months ago
The email address is xfinity @ emails . xfinity . com (I added spaces since it edited it out of my original post).
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XfinityEricB
Official Employee
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1.5K Messages
7 months ago
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BruceW
Gold Problem Solver
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25.9K Messages
7 months ago
The email "From:" address cannot be trusted because it's very easy for scammers to fake.
The best way for customers to check if an email is valid is in Xfinity Connect webmail (https://connect.xfinity.com/) where the XFINITY Verified Email logo should be visible next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of the Verified image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and may not be present when an email is forwarded.
Samples of recent scammer phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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