Visitor
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1 Message
Is Complete Recovery a scam?
I received a call from compete recovery saying that they are partnered with Xfinity and that I need to turn in a piece of equipment. However, when I called xfinity they said that there was not request for it to be returned. I am a college student and am super scared of being charged for this. is there a way to confirm what is going on is fake? please help.
XfinityJaxie
Official Employee
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292 Messages
3 years ago
Hello, @bv2312, than kyou for bringing this to our attention! It would be our pleasure to investigate the piece of equipment and what the company is saying! Since we will be reviewing account-specific information, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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user_3746f2
Visitor
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1 Message
3 years ago
I received the same thing! Then I went to chat with someone and they stated "I have checked the details for you please be rest assured there is no any unreturned equipment on your account". I am not sure what is going on with this!
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