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user_38w66q
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Sunday, September 15th, 2024 6:26 PM

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Is cable from street supposed to be grounded to home grounding stake?

Is the cable from the street supposed to be grounded to the home grounding stake?  There is a green ground wire from the grounding coupling (between the street and home cables) to my home's electrical grounding stake, but the green wire appears to have been deliberately disconnected at both ends.  Is it supposed to be connected for safety reasons, or does this set up a ground loop because the cable is grounded elsewhere in the house?

Question

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Updated 

9 months ago

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XfinityThomasD

Official Employee

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1.3K Messages

9 months ago

 

user_38w66q Thanks for posting on our Forums. I appreciate your concern and we want to make sure it is secure and safe as well. It would be hard to provide a clear answer or tell, but if you feel there is a safety concern, we can certainly assist with scheduling a tech to check it out.

 

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user_38w66q

2 Messages

Seems like this should have been a pretty straight forward question: "should the ground wire be connected, and if not, why not?"  Everything works well with our internet, no performance problems.  But I guess an ungrounded system could potentially pose a safety issue so, yes, please schedule a tech to check it out.  Thanks.

9 months ago

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XfinityDilary

Official Employee

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2.3K Messages

 

user_38w66q Let's get that scheduled for you! Could you please send our team a Direct Message with your full name and service address? Our team can take a further look at this issue.

 

 

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9 months ago

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