timwitte's profile

New Poster

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1 Message

Mon, Jan 11, 2021 7:00 PM

Is access to customer service always difficult

I have been trying to chat, call, read online about the options for tv service as I only have internet today with Xfinity.  CHAT just says:

From Xfinity Assistant,
I’m sorry, we’re experiencing longer than usual wait times. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. Here's some helpful info and common solutions for digital support:
 
I don't care how long it is every other service puts you in a Q and you will eventually get someone.  May take an hr but at least they don't run you thru the same stupid questions to get back to the above message.
 
What a joke..

Responses

ComcastTambrey

Official Employee

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2.7K Messages

4 m ago

Hello, @timwitte! Welcome to the Xfinity Forums.

I'm sorry to hear you've had such trouble finding support but you've come to the right place. I would love to assist with any issues you may be having.  Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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