New Poster
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1 Message
Is access to customer service always difficult
I have been trying to chat, call, read online about the options for tv service as I only have internet today with Xfinity. CHAT just says:
From Xfinity Assistant,
I’m sorry, we’re experiencing longer than usual wait times. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. Here's some helpful info and common solutions for digital support:
I don't care how long it is every other service puts you in a Q and you will eventually get someone. May take an hr but at least they don't run you thru the same stupid questions to get back to the above message.
What a joke..
XfinityTambrey
Official Employee
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3.2K Messages
Hace 1 año
Hello, @timwitte! Welcome to the Xfinity Forums.
I'm sorry to hear you've had such trouble finding support but you've come to the right place. I would love to assist with any issues you may be having. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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