Visitor
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2 Messages
Irritated
I have been calling Xfinity since 9am. Was told a different story from 6 different agents, requested a supervisor 5 different times just to be placed on hold for over an hour and still not talk to a supervisor. The company lacks true customer service and it’s unacceptable!!!! If an agent is unable to help then they should simply just say that instead of telling false information about an account! Beyond over this company and I will be switching providers
EG
Expert
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120.3K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please describe the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
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XfinityRay
Official Employee
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4.2K Messages
3 hours ago
HI there, @user_xq7p4n. I understand spending a lot of time trying to get an answer is frustrating and not something we want for you. @EG is correct that we are glad to further help but need more information. Can you please let us know what concern you are having?
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