Irritated

I have been calling Xfinity since 9am. Was told a different story from 6 different agents, requested a supervisor 5 different times just to be placed on hold for over an hour and still not talk to a supervisor. The company lacks true customer service and it’s unacceptable!!!! If an agent is unable to help then they should simply just say that instead of telling false information about an account! Beyond over this company and I will be switching providers

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EG

Expert

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120.3K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Please describe the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.

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XfinityRay

Official Employee

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4.2K Messages

29 minutes ago

HI there, @user_xq7p4n. I understand spending a lot of time trying to get an answer is frustrating and not something we want for you. @EG is correct that we are glad to further help but need more information. Can you please let us know what concern you are having?

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user_xq7p4n

Visitor

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2 Messages

@XfinityRay I’ve spent enough time telling agents my issue and didn’t get an answer AT ALL. Actually I spent pretty much my entire day yesterday and I’m not doing that again today. Again, I’m switching providers. Yall have officially lost a loyal customer of almost 5 years!!!! Your company is truly pathetic and yall need better training! I’m a supervisor at my job and I would NEVER treat a customer the way I was treated yesterday. I documented everything with screen shots and a list of names I spoke to. BBB is where I’ll leave my complaint! No worries at all!

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7 minutes ago

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Customer Service

user_xq7p4n

Irritated

EG

XfinityRay

user_xq7p4n

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