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user_22becc
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Tuesday, July 25th, 2023 10:34 PM

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Irrigation Damaged During Install

Xfinity buried our cable late last fall, after our irrigation system had been winterized and shut down.  Our irrigation system (which is new as our home was just built) was clearly damaged during the install.  But the damage wasn't noticed until irrigation start up this spring when we could see that the pipes were leaking somewhere.  We have had our HOA irrigation contractor investigate, and they have already found several cuts in the irrigation line that were caused when xfinity dug to lay the conduit for the cable.  Although they have fixed three cuts so far, the irrigation system still has more cuts as it is still leaking badly.  How do I put xfinity on notice that I intend to require them to pay for any repair costs charged to me by our HOA?  This is an ongoing problem that has yet to be resolved.  What is the process to get xfinity involved?

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3 years ago

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XfinityMarcus

Official Employee

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2.1K Messages

3 years ago

@user_22becc,Thank you for taking the time to reach out to us here in the Digital Care team using the Community Forum. You have reached the Xfinity experts who can certainly assist you with righting the issues with the visit that led to an issue with your irrigation system. To jump right into this issue we will need you to send us a private message with your full name and complete service address to get started. 

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user_22becc

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@XfinityMarcus​ Ok, but please tell me how to send you a private message?  How do i connect with someone who has seen this post (like you)?  So I don't have to start from square one.  

3 years ago

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XfinityMarcus

Official Employee

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2.1K Messages

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message. 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

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3 years ago

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