Visitor

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1 Message

Wednesday, June 24th, 2026 2:30 PM

Irrigation Damage Claim

I have looked up in this forum how to submit a claim. All posts reference using the Direct Messaging chat icon. I do not see that in the top right hand corner of the screen, How do I submit my claim

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Official Employee

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2K Messages

11 hours ago

Good Morning, @user_749ee6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the damage that occurred, and we would be more than happy to submit a ticket on your behalf. If you are not seeing the icon, we would recommend clearing your browser cache/cookies, and then logging back into the Xfinity Forums, it should bring back the icon. Can you please send us a Dm to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

(edited)

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