Visitor
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1 Message
iPhone Temporarily Blacklisted Account Message
When trying to look at my email on my iPhone it won't update emails and says Server code "ALERT", server message "Temporarily blacklisted IP address. I have unplugged my modem and router and restarted them, I have deleted my mail account on my iPhone and reinstalled, I have changed my password for my email, nothing works. I can look at my email on my laptop with no problems and if I shutoff my Wi-Fi and use my data on my iPhone it will load my emails.
XfinityThomasB
Official Employee
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2.2K Messages
2 months ago
user_wsdlv6
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_1r331v
Visitor
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1 Message
2 months ago
iPhone Temporarily Blacklisted Account Message
When trying to look at my email on my iPhone it won't update emails and says Server code "ALERT", server message "Temporarily blacklisted IP address. I have unplugged my modem and router and restarted them, I have deleted my mail account on my iPhone and reinstalled, I have changed my password for my email, nothing works. I can look at my email on my laptop with no problems and if I shutoff my Wi-Fi and use my data on my iPhone it will load my emails.
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user_2dfsqu
Visitor
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7 Messages
2 months ago
Same issue. The only think that works is turning off your WIFI. this is an issue with Non Xfinity Modems. Thousands and thousands of posts here with no resolution. We still have this problem daily and are in the process of transitioning from Xfinity Mail to GMAIL and then will be removing our Xfinity services
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