Visitor

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1 Message

Monday, May 19th, 2025

iPhone Temporarily Blacklisted Account Message

When trying to look at my email on my iPhone it won't update emails and says Server code "ALERT", server message "Temporarily blacklisted IP address. I have unplugged my modem and router and restarted them, I have deleted my mail account on my iPhone and reinstalled, I have changed my password for my email, nothing works. I can look at my email on my laptop with no problems and if I shutoff my Wi-Fi and use my data on my iPhone it will load my emails.

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Official Employee

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2.2K Messages

2 months ago

user_wsdlv6

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Visitor

 • 

1 Message

2 months ago

iPhone Temporarily Blacklisted Account Message

When trying to look at my email on my iPhone it won't update emails and says Server code "ALERT", server message "Temporarily blacklisted IP address. I have unplugged my modem and router and restarted them, I have deleted my mail account on my iPhone and reinstalled, I have changed my password for my email, nothing works. I can look at my email on my laptop with no problems and if I shutoff my Wi-Fi and use my data on my iPhone it will load my emails.

Official Employee

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2.2K Messages

@user_1r331v Welcome to our community forum! Thank you for reaching out so we can make sure you can access your Xfinity Email on your iPhone. How are you trying to access your Xfinity Email? Is it through our website, the app, or a third party Email program? What happens when you try to access your Email here: https://www.xfinity.com/email?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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7 Messages

2 months ago

Same issue.  The only think that works is turning off your WIFI.   this is an issue with Non Xfinity Modems.  Thousands and thousands of posts here with no resolution.   We still have this problem daily and are in the process of transitioning from Xfinity Mail to GMAIL and then will be removing our Xfinity services

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