iPhone Mail conflict

I cannot get my Comcast email into my iPhone app Mail. It won't take it. Very irritating. I have reset the password. I don't use VPN. I have updated my iOS; I have restarted my phone and I have deleted my Comcast mail account and tried to put it back in. Nothing. I have talked with Apple support, with no solution.

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XfinityVictor

Official Employee

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1.8K Messages

9 hours ago

user_wxm54q Hello, are these the steps you are taking when adding your email: Open your iPhone's Settings app and scroll down to Mail, then tap Accounts.
Tap Add Account, then select Other.
Tap Add Mail Account.
Enter your name, Xfinity email address, and password, then tap Next?

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user_wxm54q

Visitor

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3 Messages

If it was that simple I would have had it fixed two days ago! Why would you think that I have not tried the basic steps?!

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7 hours ago

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XfinityThomasA

Official Employee

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3K Messages

Our team is here to help, user_wxm54q. Thank you for letting me know the steps you’ve already tried—I really appreciate that. To make sure we’re on the same page, could you walk me through the exact steps you’re taking and share any error codes or messages you’re seeing? Also, was your email working fine on your phone before, or is this a brand-new device you’re setting up? Don’t worry—we’ll work through this together and get it resolved.

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7 hours ago

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Customer Service

user_wxm54q

iPhone Mail conflict

XfinityVictor

user_wxm54q

XfinityThomasA

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