Visitor
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1 Message
IPhone 17E Returned
I ordered an IPhone 17E and I returned it. It was unused and not activated. Apparently, the return label was for my old IPhone XR. I should bee receiving a full refund on my account. No matter who I call, no one can help me get this corrected. out of frustration, I accepted the offer of $446.00 but I think(who knows) that I am being charged $6XX.00. Can anyone help me straighten this mess out? I need a rep that handles IPhones and not general questions/
Tired of calling and sitting on the phone for hours and getting no help. Can I have a name and phone number to call?
See below.
We received Dianne's trade-in device. After reviewing it, your Xfinity Mobile trade-in offer was adjusted for the following reason(s):
- Serial Number / IMEI Mismatch
- Equipment Mismatch
New offer: $446.00
XfinityKei
Official Employee
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2.8K Messages
12 days ago
@user_g2v3vp I’m sorry to hear of that mix up with the devices. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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