Visitor
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3 Messages
iPhone 16pro max WiFi fail
Xfinity support has failed addressing the issue with WiFi connection at home and my iPhone 16 pro max. I have sent a month trying to resolve the daily and sometimes hourly connectivity issues. Multiple trips to Apple and even a replacement phone, when they firmly believe it is an Xfinity issue, was unsuccessful. The circular reasoning of the Xfinity bots ask the same questions repeated, and always refer me back to Apple. I have tried everything suggested suggestion here and at several support sites to no avail.
my 16promax worked fine for a number of months, but began the consistently loose connection after a gateway replacement by Xfinity. No recognition of this event as an indicator of hardware or software on xfinity’s part. I have the most complete internet and security system offered by Xfinity yet I am treated without care or consideration.
NoNoBadPuppy
Problem Solver
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549 Messages
9 days ago
Have you gone into the settings and disabled the 'random mac address' setting? Apple says it is supposed to be more secure, but it creates far more problems than it fixes. Go into settings, change it, and reboot the phone.
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EG
Expert
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110.2K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.9K Messages
9 days ago
Hello, @user_e051a6. I appreciate you making us aware of your connectivity issues at home and with your iPhone 16 Pro Max via Forums. I would be more than happy to review your account to see what we can do to help get this resolved once and for all. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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