Visitor
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1 Message
iPhone 13 No Service - Missing ICCID / Need eSIM Push
Hello, my iPhone 13 has been stuck on 'No Service' for over 24 hours. When looking under Settings > General > About, the ICCID line is completely missing, and the Wi-Fi Calling menu is gone. The phone cannot read the SIM hardware. I am connected over home Wi-Fi and need an Official Employee to assist with provisioning a fresh eSIM to my device line. Thank you."
XfinitySeth
Official Employee
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1.4K Messages
38 minutes ago
Howdy user_p600wr 👋 We appreciate you so much for being part of the Xfinity family, and more than anything we don't want you to be without service for any amount of time, much less over 24 hours. Since our options with Xfinity Mobile can be a little limited, and I want you to get that eSIM provisioned asap, I recommend connecting directly with our dedicated Xfinity Mobile support teams by calling or texting 1 (888) 936-4968. As long as they're able to verify your account, they should be able to easily and quickly get your service back working 👍 You can also connect with them via chat directly at https://www.xfinity.com/xfinityassistant/?channel=xMobile.
Please give these a try and let us know if they are able to help!
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