iPad/Smart Watch Scam

I have been a loyal Xfinity customer for 24 years.  I supported Xfinity when our community in Florida contracted them to provide cable service for the entire community and even convinced other residents to sign up for Xfinity mobile. So I am still in shock that I was 100% scammed when I walked into my local Michigan Xfinity store to return equipment on Saturday. I did make the mistake of asking about upgrading the speed of our internet. 

After that point, I was “tag teamed” by 3 employees (employee, manager, district manager - supposedly) about a new plan I could get; but I would have to take the free iPad and 2 free smart watches.  I told them repeatedly (but nicely) that I have an Apple iPad and showed them my Apple Watch -over and over. And they repeatedly told me they were free. I was “scammed” into signing things (thinking it was for the new internet plan) and they even went as far as lying to me that the previous transaction didn’t go through; so I had to sign again. I know now that was a well-planned little tag team trick by the manager and dist. manager to get my signature again. (I will further explain that scam in detail to the appropriate regulatory agencies).

So I arrive home and am sent a document from Xfinity stating that my new plan has a monthly cost for the iPad and a $10 line charge. So I went back to the store (same day, Saturday) and talked to the same person to undo this. I was told by him (store mgr.) that he could not bring any of it up in the computer because it was still pending - so I’d have to come back in two to three days.  I am sure now that was another lie.  

I was also told by him that the store doesn’t have the same plans that are on-line.  He couldn’t show me what my plan current is when I asked.  

So today (Tuesday), I see my future bill. WOW!!  Nothing like what was even sent to me.  It contains the cost for the iPad, plus $20 for the IPad mobile line (which was supposed to be $10 - that is in writing ) plus $20 the the free smart watches data lines (not mentioned at all in the document sent to me.  Oh and the cost for my current two mobile phone line plan went from $60 to $70.  Never, ever did they tell me or show me I was signing for new iPad, smart watch lines.  

I have still never received anything about my supposed new bundle showing details of how it requires the iPad/smart watches data lines bundling. 

On Saturday morning, the person waiting on me, who is supposedly the store manager, never really took much interest in me, never looked me in the eyes; but all of a sudden asked me so warmly, “what kind of car do you drive?”  Strangest question - my goodness what other document would he have fictitiously come up with if I drove a BMW (which I don’t).

I have read all the other comments on the Xfinity forum about this scam. Seems it’s pulled by all Xfinity employees whether in the store or on line or on the telephone.  I agree with one person who felt Xfinity employees target customers who pay their bills. I will go as far as to say they I think they also target older people (I am 71). 

How is a person supposed to deal with or trust any Xfinity employee when all this is happening.  What re we supposed to do? I’m sure I’ll have to eat this because it’s far too stressful for me to deal with - another factor I’m sure Xfinity is counting on.  I will not call anyone else or walk into any store because there is no trust whatsoever. 

This is a well-documented scam by Xfinity on your own forum, on Reddit and other places. But Xfinity continues it with 100% knowledge. The Xfinity Forum has all these “respect” guidelines. What a joke - you can disrespect, scam, lie to your loyal customers - but respect is required on the Xfinity Forum.  I still can’t believe I was treated this way by Xfinity.