Visitor

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1 Message

09/26/2026 3:25 PM

iPad

Months ago I upgraded or changed my TV/phone/internet plan.  The rep said there was a promotion going on and I'd get a free Ipad.  She even asked me the color.  To date I have not received it and it's been months.  

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Official Employee

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5.1K Messages

7 hours ago

Hi user_tdreej! Thanks for taking the time to visit and reach out to our Xfinity Forum. We value and appreciate you choosing Xfinity as your service provider, and please know that my team is always here to support you. So that we can further look into this free iPad concern, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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