Visitor
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4 Messages
Ipad scam/delete account
Hi returned ipad from scam and after almost a month rep calls and says I need to have delete Apple account. Apple needs IMEI# company address and proof of receipt to start the process to erase device. I thought this nightmare was over.
Thanks
XfinityThomasD
Official Employee
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1.7K Messages
3 hours ago
@user_r5s7fm Thanks for creating a post. I would recommend speaking with our Customer Security Assurance Team to report any potential scam or phishing attempt for further review. I know that with any device return with Xfinity Mobile, you would only need to make sure the Find My Device and Stolen Device Protection have been disabled before returning. This article can provide more information for clarity.
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