1 Message
IPad scam
Xfinity Assist agent tried to get me to sign up for a "free mobile service" so I would get a "free IPad" and promised it would reduce monthly rate on all my internet and TV programming bundles as a "multi-product" deal. When Xfinity called back to follow-up after they had no clue about this rate and all had to be cancelled. Such a waste of my time and never resolved billing issue. I have entire conversation saved as agent kept promising not a lie when I asked for multiple confirmations of the estimate.
XfinityDena
Official Employee
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3.3K Messages
4 months ago
Thank you for reaching out @user_5ttvvm I would be happy to review your billing with you.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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EG
Expert
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110.7K Messages
4 months ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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