Ipad scam

Same as others have stated. Called to reduce my mthly expense by changing my plan. Was advised I could do that and get a free Ipad and it would be included in the amount quoted for my revised mthly plan plus a one time activation fee.

I was just charged in excess of $60.00 for an Xfinity Mobile account for the Ipad. This is on top of the monthly internet & tv plan.

I also questioned several times the quoted and that the Ipad was included.

Responses

XfinityAmandaB

Official Employee

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2.2K Messages

5 months ago

user_n5uqmp This is not the experience we want any customer to have and apologize the new line discount does not apply to smart watches or tablets. If you are within the return period for your Tablet please use the return steps listed here to get the device back to us so we can make sure you are no longer billed. If you are outside that return period please let us know so we can look into other possible options to help.

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user_sek2kf

1 Message

5 months ago

I got a call with the same thing. It felt odd and so an hour later I called xfinity mobile and they assure me that it was cancelled. I asked for an email with the cancellation; however, he says it will take 24-48 hours. The next day, got an email that the device was shipped. What to do now? Can I still cancel within 14 days?

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Customer Service

user_n5uqmp

Ipad scam

XfinityAmandaB

user_sek2kf

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