Visitor
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1 Message
iPad return catastrophe??
3-4 times I’ve spoke to the representatives on the app about a return label sent to my email. I never got one. I tried to return it to the store TWICE. To be told they don’t take them because it “will mess with their inventory there” today I supposedly got the email sent to my daughter twice (kept disconnecting with agent before they confirmed it was sent?) the third person said it’s been 30 days so they are getting an error message. Take it to… the store?!? Now, September 7th I’ll be charged $50 for a device I’ve been trying to return, that hasn’t left its box. I JUST NEED A RETURN LABEL. Because it’s disconnected, I can’t use the site to generate a label. Why is this SOOO difficult??
XfinitySeth
Official Employee
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431 Messages
2 days ago
Hello user_l4xmh6 👋 Thank you for taking the time to be part of our community with your post! I definitely know how important it is to have that iPad returned to us, and I know you've already spent a great amount of time trying to get this sorted out, so I want to help get you to the finish line on this any way I can 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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