iPad not received as part of new plan

Recently we changed our Internet and TV plan since it had lapsed.

Part of the plan and it's in writing - was to receive an Apple iPad.

We have not received it.

I am very disappointed

I was told I would be notified about it but I have not

I can't reach a representative (only for billing) so I'm hoping this can be worked out here or I could be notified by an agent or representative.

Thank you

#FreeIpad #mobile #ipad

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XfinityDilary

Official Employee

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2.6K Messages

3 hours ago

Thanks for posting on our Community Forums for assistance, SarahMdr39. I'm sorry to hear about the iPad. We'd like to help investigate what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

SarahMdr39

iPad not received as part of new plan

XfinityDilary

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