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user_4mntmd
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Monday, December 2nd, 2024 10:02 PM

iPad 10 Gen Scam

iPad at on extra cost is not true. I have proof of the of unethical practices conducted today. I would just like what was advertised to me.

Question

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Updated 

5 months ago

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XfinityKei

Official Employee

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1.4K Messages

5 months ago

Hello @user_4mntmd This is not the experience we want for you. Can you tell us more about what's going on with the iPad 10 offer?

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user_4mntmd

2 Messages

5 months ago

I was chatting with Xfinity Assistant about my Home Security. The didn’t resolve my issue but asked if I wanted an iPad 10 Gen at no extra cost. They sent  link me a weird link asking for unnecessary information. I filled it out. But then the chat disconnected. After multiple chats with representatives I still don’t have an iPad and my initial issue couldn’t be resolved. I also had an odd conversation with Xfinity Consumer Security where she’s completely ignored my complaint twice. I’m assuming I won’t getting what was advertised but I believe people should know about the unethical practices conducted by multiple Xfinity Chat Support Representatives and a Consumer Security Rep. I’m truly disgusted.

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XfinityKei

Official Employee

 • 

1.4K Messages

@user_4mntmd

I'm sorry you had this experience. I can help.
Can you please direct message me your first and last name along with your full service address so that I can review your iPad order and help with your Xfinity Home issues. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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