1 Message
IP address is not accurate
Hi. Xfinity assigned us an IP address that puts us in Spokane, WA. We're actually in Snoqualmie, WA, 3 hours to the West.
How can we get a new IP address that matches our zip code, 98065, or at least in Seattle? This affects all our streaming services, like news, weather.
Thank you! -M
XfinityRaul
Official Employee
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1.9K Messages
8 months ago
@user_virg3d I appreciate you making us aware your IP address does not match your zip code. Please visit this link to learn how to release and renew your IP address https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address.
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BruceW
Gold Problem Solver
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26.4K Messages
8 months ago
"releasing-and-renewing-ip-address" is unlikely to change anything.
Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. That's handled by third parties. https://forums.xfinity.com/conversations/your-home-network/fix-geolocation-of-my-ipaddress/666127b51e56d61567f91b4d?commentId=66618f1609e34b487ca2560a may help you correct the location info.
If you're using your own modem and router use its "clone MAC" feature to change your IP.
If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:
A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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