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user_gv8jzs
1st Topic

Visitor

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1 Message

Sunday, March 1st, 2026 2:16 AM

iOS issues

I have an account but because I chose not to upgrade iOS 17 it’s not allowing me access to my account because it’s insinuating that the Xfinity mobile app needs to upgraded first. And because I don’t have my account confirmed I have no internet connection to upgrade the app or my iOS update can someone help me thru this issue

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Updated 

2 hours ago

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EG

Expert

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116.3K Messages

3 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBrianH

Official Employee

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2K Messages

2 hours ago

 

user_gv8jzs Thank you for reaching out to us here with your concerns! To set up an Xfinity ID and manage your profile without using the app, visit xfinity.com/getstarted. Enter your account-linked mobile number or service address to verify your identity, then follow the prompts to create your username and password.

 

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