Involuntary Early Termination

Per medical advice, I moved to a senior living community that has its own internet; therefore, I can no longer use Xfinity's internet. Despite numerous requests for some sort of accommodation, Xfinity insists on billing me for "early termination," even though they don't offer service where I'm now living. I've made numerous attempts to talk to a live person who might intercede for me. Xfinity's system makes this almost impossible, except a visit to one of their stores. Those employees, however, do not have the discretionary power to cancel, or at least reduce, the fee. You'd think Xfinity would be profitable enough not to prey on the elderly.