Visitor
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1 Message
Invisible fence wire severed during neighbors cable burial.
On April 17, 2026, sometime before 2:10 pm, my neighbors cable was buried and I believe in the process the cable to my invisible fence was severed. Can you please send a technician out to fix the severed cable. I can be reached.at the phone number on my account and will provide neighbors address for you to verify burial at that time.
XfinityJon
Official Employee
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1.3K Messages
2 hours ago
Good afternoon user_k8eq0e. I would be happy to look into this, and to assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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