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Friday, September 27th, 2024 6:06 PM

Introductory offer expired.

My monthly cost of Internet service went up $36! I guess it's because i was on a trial. 
 I've been unemployed since february this year I need to either change my plan and do something cheaper or I need to consider a less costly AT&T service which is in my area.

Official Employee

 • 

1.6K Messages

22 days ago

 

Thank you for joining the Xfinity Forum community, user_5gc4k3! No one likes a bill increase including me. You've reached the perfect place for help. With better-than-ever online tools for shopping and customizing your plan, you can view new promotional offers available to you in My Account. Our team would be happy to help too. To get started, please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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