Interrupted services

Question

Myself and neighbors  have problems  of pixels freezing and blanks screen many times  day.  We have followed  all the rebooting and trouble shooting.  I had a service call  and the technician change all my cable ends. I asked  about if my signal was strong enough.  He tested several different  connections  and shrugged his shoulders. Is there a fix for this?   My neighbors  and myself are discussing  about going to satellite.

XfinityAmandaB · Answer

GSK52, thank you for stopping in for help with your reception issues. That is not at all what you should expect, and I wish I could say there is an easy fix that you can do on your end, but any time an issue comes back or is not resolved by a tech, we would recommend getting a new one out as soon as possible. I would also recommend that your neighbors do the same; the more reports we get from an area, the more it is looked into and the easier it can be for us to locate and correct the cause. Let me know if you would like assistance getting a new appointment set up.

Customer Service

GSK52

Interrupted services

XfinityAmandaB

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