14 Messages

Sunday, December 28th, 2025 6:14 PM

Interrupted services

Interrupted a payment arrangement for January 3 and now I can’t speak to a representative because my account has been suspended. I need this resolved today and ASAP. Why doesn’t Xfinity contact me

Oldest First
Selected Oldest First

Official Employee

 • 

3.8K Messages

2 hours ago

 

user_edwr9i Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating this would be to have services interrupted. Our team is happy to take a look at the account with you and see what happened and how we can help. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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