1 Message
Internet/Cable Outage Negligence
Our internet and cable has been out for at least 24 hours now. We are not able to get ahold of a representative, and have no idea when our service will be working again. The message on the status page states that Xfinity team members will work toward fixing outages once conditions have been verified as safe. We were experiencing a mild rainstorm last night. Today, there was no rain and clear skies all day—there was not one xfinity worker in sight, all day. Our internet and cable could be gone forever at this point and we would have no idea. We work and do school from home and have lost money on several occasions because of xfinity’s poor service and communication, including this matter. When can we get the service back that we pay so much for? Can someone please address the outage or tell me how to as there are no dangerous conditions except for the unreliability of this company.
XfinityEmilyB
Official Employee
•
2K Messages
1 year ago
@user_jjdedj Welcome to our Community Forum! Thank you for reaching out so we can figure out what's going on in your area. I know it's frustrating when you can't use the service you pay for so we want to get you back up and running as soon as possible. The information posted on our Status Page is updated by local technicians at the same time we get updates in our system, so we all have the same information.
When there is a message about waiting for safe conditions, it doesn't always refer to hazardous weather in the area. It means the area our technicians need to work poses a risk to their safety. This is usually in reference to the central node that delivers service to your area. The safety of our technicians is our top priority because we want them to return home safely at the end of their shift. As soon as they are cleared to work, they will make sure everything is resolved. Here are instructions to request a credit for the downtime once everything is back online. I appreciate your patience and understanding in the meantime.
0
0