Visitor
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1 Message
Internet
I have a hard disconnection date scheduled in two days because phone support could not match a competitor's 1-Gig offer. I live alone at 30342 and would prefer to keep my standalone wired service if an agent here has the administrative clearance to transition my account to the current $50–$60 promotional Gigabit rate. Otherwise, I have to let the cancellation proceed and move forward with AT&T's fiber installation.
XfinityJustinC
Official Employee
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2.7K Messages
2 days ago
Hello, @user_4vm5lx thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and appreciate you giving us an opportunity to try and find a promotion that would be satisfactory before going with a new provider. I can perform an account review to see what pricing I have available, the information regarding the 1 Gigabit plan is helpful to know the speed tier you're looking for.
To further assist, since I'll need to gather some account specifics that we won't want here in our conversation.
Please send us a [Modmail]( https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
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