Visitor

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1 Message

09/11/2026 6:26 PM

Internet

My building originally told me that they have it set up for Xfinity but they have since told me they do not so I need to cancel my services. 

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Expert

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120.9K Messages

22 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.4K Messages

14 hours ago

Thank you for bringing this to our attention @user_176464! I understand you need to look into canceling your services due to the information from your building management, but I want to make sure we explore all options first.

Could you provide a bit more detail on what you are experiencing on your end? For instance, are you having trouble connecting to the Wi-Fi network, or are you unable to find a coax outlet to plug your modem into? Let's check the details together, so we can determine the best path forward.
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