Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs through underground. I've tried to get someone out to fix this, but I've never actually had anyone show up. I also had a ticket but that seems to have disappeared. Any help would be much appreciated.