@EG, Thank you for moving the post over for our help, I hope you have a great weekend!
user_ddx4wa Good morning! Thank you for creating a post for us here on our Xfinity Forums. I'm sorry to read that our technician did not show up yesterday. I know how vital our time is and waiting for an appointment to repair services should never be missed. I would love to help out and work to get someone out to you asap.
If the appointment is still pending, you could also manage it in the Xfinity app to set up the next available time frame and add the waitlist from there to get someone out quickly. Manage appointments: https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
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119.5K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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2.2K Messages
3 hours ago
Manage appointments: https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments
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