clipper1392 Thanks for reaching out to us here with your questions! You can find the latest updates regarding a service interruption affecting your area by logging into the Xfinity app or at the following link https://www.xfinity.com/support/statusmap. After service has been restored you can request a credit for the downtime by following instructions found here https://www.xfinity.com/support/articles/credit-xfinity-assistant.
XfinityBrianH
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