Internet

Do not recommend xfinity customer service to anyone. We lost internet and cable on a Friday afternoon . Took over an hour to reach an actual person to talk to who states they can not come out until Tuesday , 4 days without internet or Tv . Not to mention this is 3rd time this month this happened . They stated they would prorate the bill which has not happened one time since internet issues . 4 days without internet and cable is ridiculous when you pay on time monthly . Customer service and care about customers is awful 0/10

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EG

Expert

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121.9K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDemetrise

Official Employee

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556 Messages

3 months ago

Hi there @user_50p1sq Thank you so much for reaching out on our Xfinity Community Forum about your service issues. I'll be happy to assist. Is your service still out? Or, has it now been restored?

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user_50p1sq

Visitor

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4 Messages

Still out since Friday

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3 months ago

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XfinityEmilyB

Official Employee

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3.2K Messages

user_50p1sq I work from home so I know how important it is to have a connection to rely on. You mentioned that you already have a technician scheduled to come out on Tuesday. Have you signed up for our appointment waitlist: https://www.xfinity.com/support/articles/appointment-waitlist to get an earlier appointment if one becomes available?

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3 months ago

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user_50p1sq

Visitor

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4 Messages

Yes we have and they canceled the waitlist twice

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3 months ago

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XfinityEmilyB

Official Employee

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3.2K Messages

user_50p1sq I want to find your account to double check that you have the soonest available appointment and follow up after the visit to make sure everything is back up and running properly. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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3 months ago

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user_50p1sq

Visitor

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4 Messages

I am

not talking a robot person I have done that all weekend . It’s takes hours to get a real person . This has been since Friday at 10am is it now Sunday at 7pm and my appointment is tomorrow between 2-4 so I’m sure I have the soonest . Ridiculous it’s been a weekend without internet or cable . Will be researching other companies

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3 months ago

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user_5xpcvq

Visitor

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3 Messages

3 hours ago

The line at [Edit: "Personal Information"], Indiana Indiana is down.It has conduct hair liner conductor underground instead of going in house. The meter is broken wash linda l McCormick line yard yard

The is a bowl

The cable isn't in electric line+

(edited)

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Customer Service

user_50p1sq

Internet

EG

XfinityDemetrise

user_50p1sq

XfinityEmilyB

user_50p1sq

XfinityEmilyB

user_50p1sq

user_5xpcvq

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