Visitor
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1 Message
Internet
I have restarted unplugged and everything in between. 98% of the time I am receiving 2 to 10% of my service. In and out it goes. I have your services department here and they tell me it’s outside somewhere and they will submit a line service call and still terrible service since you decided to upgrade the lines around here. Please fix issue. I should not have to pay for a service that is not reliable.
XfinityJamesC
Official Employee
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2.8K Messages
2 hours ago
Greetings, @user_ojj7ps! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with your service, but you have definitely come to the right place for assistance.
I'm happy to hear the technician submitted a maintenance request for the lines. We should be able to track that and provide updates. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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