Visitor
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1 Message
internet
I received a message from xfinity assistant that an issue with my service was detected. I followed the link and chatted with the bot, but it got stuck in a loop of asking me the same questions; coupled with that it wanted me to authorize being charged an additional fee to have the issue addressed after indicating that the issue was with the service being provided. My download speed, per the xfinity testing tool, is only 5-6 MBps ( as is my upload speed). I found a closed post in the forum that did not have an answer, but the user was requested to reach out directly to a xfinity report representative.
EG
Expert
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116.5K Messages
9 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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628 Messages
8 hours ago
Hey there, user_g8kmns! Thanks for reaching out to us on our XFINITY Community forum. I am sorry to hear you were having issues with the XFINITY Assistant while experiencing a slow connection. Are you currently connected hardwired or wirelessly to your modem? When was the last time you upgraded your modem?
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