Visitor
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4 Messages
Internet
Tomorrow will the 4th day that my internet is off due to enhancements. Everyday we have gotten a new text message that states that they are not able to finish today that they will resume tomorrow. I work from home and this will be the fourth day without Internet. I’m afraid of losing my job. Why can’t they do it at night? The inconvenience to everyone is amazing. What do I do if I lose my job?
EG
Expert
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115.9K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_eb7n4s
Visitor
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4 Messages
3 hours ago
Third day not fourth. Sorry about that.
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XfinityRaf
Official Employee
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1.2K Messages
3 hours ago
Good afternoon @user_eb7n4s, and thank you @EG for moving this post. I apologize for the issues you are currently experiencing while your area has work completed. If you can send me a private message with your name and address, I can see if I can gather more details for you about the work being done.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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