Visitor
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1 Message
Internet
We keep getting an email that we have almost used our monthly allowance but we were under the impression we have an unlimited plan . We have never had this before
Visitor
•
1 Message
We keep getting an email that we have almost used our monthly allowance but we were under the impression we have an unlimited plan . We have never had this before
XfinityMatthew
Official Employee
•
1.3K Messages
9 hours ago
@user_s6p97h Thanks for reaching out. If you have unlimited data those notifications should not be coming through. We can certainly double-check you account and confirm whether or not unlimited is included with your current plan. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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