Visitor
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1 Message
Internet
I have been waiting on the them to come out and bury the cord, I was having issues with my internet dropping 3 times a day, Even though the new cord has been installed. However I am still having my internet dropping 3 times a day, It is so frustrating to try to speak with a human, Which to me it not good, I may cancel it. This affects my work and my company does not pay me when this happens, if I am not able to continue like this.
XfinityDuron
Official Employee
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444 Messages
11 hours ago
Hello @user_oorqr7 I understand this a issue like this could become very frustrating. I will be happy to do some troubleshooting to get to the bottom of your internet drop issue. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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